How can we help?

Get support for Waterlyo. Browse the FAQ below or reach out to our team directly.

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Email Support

Send us a message and we'll respond within 1–2 business days.

support@lyonsoft.app →

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Privacy Policy

Read how we protect your data and what information we collect.

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Frequently Asked Questions

Quick answers to common questions about Waterlyo.

Yes! Core features — logging drinks, setting your daily goal, smart reminders, and history charts — are completely free. Optional premium features may be available as an in-app purchase.
Your daily goal is personalized based on your body weight and activity level. You can also manually adjust your goal at any time in Settings → Daily Goal. The app accounts for different drink types — coffee and tea count differently from plain water.
Check that notifications are enabled: go to iOS Settings → Waterlyo → Notifications and make sure "Allow Notifications" is on. Also verify your active hours are set correctly inside the app (Settings → Reminders). Waterlyo only sends reminders during your configured active hours.
Go to Settings → Apple Health inside the app and tap "Connect". iOS will ask you to grant permission to write water intake data. You can also manage this permission anytime via iOS Settings → Privacy & Security → Health → Waterlyo.
The Apple Watch app installs automatically when you install Waterlyo on your iPhone. Open the Watch app on your iPhone, find Waterlyo, and tap "Install on Apple Watch" if it didn't install automatically. You can then add a complication to your watch face to see your daily progress at a glance.
All your hydration data is stored locally on your device. Lyónsoft does not have any servers that receive your data. If you enable Apple Health sync, your water intake data is also stored in your personal HealthKit database — Lyónsoft cannot access it.
Long-press on your home screen → tap the "+" button in the top-left corner → search for "Waterlyo" → choose a widget size and tap "Add Widget". For lock screen widgets, long-press your lock screen → tap "Customize" → select the widget area.
Please email us at support@lyonsoft.app with a description of the issue, your iOS version, and the app version (found in Settings → About). Screenshots or screen recordings are always helpful!
Refunds are handled by Apple. Visit reportaproblem.apple.com to submit a refund request directly to Apple. Lyónsoft is unable to process refunds directly.
Waterlyo requires iOS 17.0 or later. We recommend keeping your device updated to the latest iOS version for the best experience and latest features.