How can we help?
Find answers to common Video Compressor questions, or contact us if something is not working as expected.
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Tell us what happened and include your device and app version when possible.
support@lyonsoft.app →Rate the app
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Review the terms that apply when using Video Compressor.
Read terms →Frequently asked questions
How do I compress a video?
Open the app, choose a video from your library, review the original size, select a quality or resolution preset, then tap Start Compress. You can preview and save the result when the task finishes.
Can I compress multiple videos at once?
Yes. Use the batch compression flow to select multiple videos, apply a shared quality and resize configuration, and process them in a queue. Some batch features may require premium access.
Why is the output file still large?
Try a lower quality setting or a smaller resolution preset. Videos with already-efficient codecs, short durations, or simple motion may not shrink as much as expected.
Where are compressed videos saved?
After compression, use the save action to add the output to your device media library. The app also keeps local task history and temporary files according to the device storage system.
Does Video Compressor upload my videos?
No. The compression workflow is designed to process selected videos locally on your device. The app may use separate analytics, advertising, notification, and purchase services, but those services are not used to upload video content.
Can I delete the original video?
After confirming that the compressed result is saved, you can use the delete action in the result flow or the app's video removal tool to remove the original from your media library.
Is Video Compressor available on Android?
The Android version is currently in progress and is not available on Google Play yet. The current release is available on the App Store for iPhone and iPad.
How do I restore a premium purchase?
Open the app's settings or premium screen and choose the restore purchases option. Make sure you are signed in to the same Apple account used for the purchase. If the entitlement is still missing, email us with the purchase details; do not send your payment card information.
What should I include when contacting support?
Include your device model, operating-system version, app version, the steps that caused the issue, and a screenshot if it is helpful. Never send passwords, verification codes, or private video files unless our support team specifically requests a safe diagnostic file.
For support, email support@lyonsoft.app. We aim to reply within a reasonable time on business days.